Verbal Communication

3. paraphrasing or providing feedback to show understanding
5. ability to focus completely on a speaker, understand their message, comprehend the information, and respond thoughtfully
8. the act of pronouncing words
9. style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying meeting their needs.
11. ability to exert control over one’s own emotional state. It may involve behaviors such as rethinking a challenging situation to reduce anger or anxiety, hiding visible signs of sadness or fear, or focusing on reasons to feel happy and calm
12. first few minutes of a conversation that are very important to setting the tone and establishing success for the conversation to continue
13. use of sounds and words to express yourself, especially in contrast to using gestures or mannerisms
14. the ability to identify another’s feelings

1. style in which the individual expresses their feelings and opinions and advocates for their needs in a way that violates the rights of others.
2. questions used in conversations, both open and closed, to gather information and further the depth of the conversation.
4. communication style in which individuals clearly state their opinions and feelings, and firmly advocate for their rights and needs without violating the rights of others.
6. one that supervises
7. actions that aide the communication such as non-verbal gestures, eye contact, and warm smile
10. ending the conversation