Verizon Customer Service

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Across
  1. 3. applies when the customer purchases a new device at a discount
  2. 5. when a customer uses more than the plan or feature allowance
  3. 7. assessed when there is past due balance of $5 or greater
  4. 9. when a customer only receives an electronic copy of the bill
  5. 10. reprint fee fee that is charged to reprint a bill through customer service
  6. 13. what is done when the customer wants to have service transferred into someone else name
  7. 17. call detail is included in the customer's bill with this feature
  8. 19. used when an ESN swap needs to be done on an account & both devices are 4g and active
  9. 20. fee that is charged when service is interrupted due to non-payment
  10. 21. allows customer to choose phone numbers they call that will be unlimited even if they are not Verizon numbers
  11. 22. charged when a device is returned or exchanged
  12. 23. when a customer is paying for the device over a 24 month period
Down
  1. 1. occurs when a customer uses services on another carrier's network and usage is reported after the bill is released or when unexpected conditions occur in our network disrupt the communication to billing
  2. 2. unlimited calls between Verizon customers
  3. 4. partial charges that result from on demand changes
  4. 6. a printed bill that includes a breakdown for all charges but does not include call detail
  5. 8. a call placed to a location outside of the plan's coverage
  6. 9. when a customer keeps their number and leaves/comes to Verizon
  7. 11. charged when there is a new line of service
  8. 12. this charge is assessed when a customer cancels service before fulfilling the contract
  9. 14. alert sent when 75%, 90% & 100% of an allowance has been used
  10. 15. allows a customer to purchase equipment and pay for it on the next statement
  11. 16. an additional copy of a statement
  12. 18. the last day of the billing period
  13. 20. using services while located in an area outside of the plan's coverage
  14. 21. a service that allows customers to monitor and control usage