Verizon Customer Service

3. applies when the customer purchases a new device at a discount
5. when a customer uses more than the plan or feature allowance
7. assessed when there is past due balance of $5 or greater
9. when a customer only receives an electronic copy of the bill
10. reprint fee fee that is charged to reprint a bill through customer service
13. what is done when the customer wants to have service transferred into someone else name
17. call detail is included in the customer's bill with this feature
19. used when an ESN swap needs to be done on an account & both devices are 4g and active
20. fee that is charged when service is interrupted due to non-payment
21. allows customer to choose phone numbers they call that will be unlimited even if they are not Verizon numbers
22. charged when a device is returned or exchanged
23. when a customer is paying for the device over a 24 month period

1. occurs when a customer uses services on another carrier's network and usage is reported after the bill is released or when unexpected conditions occur in our network disrupt the communication to billing
2. unlimited calls between Verizon customers
4. partial charges that result from on demand changes
6. a printed bill that includes a breakdown for all charges but does not include call detail
8. a call placed to a location outside of the plan's coverage
9. when a customer keeps their number and leaves/comes to Verizon
11. charged when there is a new line of service
12. this charge is assessed when a customer cancels service before fulfilling the contract
14. alert sent when 75%, 90% & 100% of an allowance has been used
15. allows a customer to purchase equipment and pay for it on the next statement
16. an additional copy of a statement
18. the last day of the billing period
20. using services while located in an area outside of the plan's coverage
21. a service that allows customers to monitor and control usage