Across
- 2. WHAT DEPARTMENT HANDLES MOVE/DEATH CANCELLATIONS?
- 3. we reach out to this team, and the branch if they want to cancel
- 5. we send this department a call when there is an issue with a tech.
- 7. Who (one person)is sent a call if there is a duplicate account?
- 8. What department handles general cancellation requests?
- 9. Who do you send escalation requests to?
Down
- 1. What is the callback code for smart?
- 4. If a customer wants an additional smart sensor, who are you transferring the customer to?
- 6. If a customer is wanting to start service, and signed the proposal, where do we transfer the customer?