Across
- 2. The elimination of all non-value-adding activities and waste from the business
- 3. A Japanese business philosophy that focuses on gradually improving productivity and making a work environment more efficient
- 7. A system of maintaining standards by testing a sample of the output against the specification
- 8. The ultimate reason for an event or condition
- 9. Mnemonic for remembering the 7 Types of Waste
- 11. The management team’s vision for where and how they will win on a sustainable long-term basis in terms of customer, product, channel, quality, delivery, and cost
- 12. A visual representation of the sequential flow of a process. Used as a tool in problem solving, this technique makes opportunities for improvement apparent
- 13. Method of establishing internal expectations for excellence based on direct comparison to “best”
- 15. Actions and activities that add value for the customer. Everything else is waste, or non-value-adding
- 16. The tool we use to enter our VIP ideas
Down
- 1. A philosophy by which individuals within an organization look for ways to always do things better. A pledge to everyday make something better than it was before
- 4. Desires and requirements of the customer at all levels, translated into real terms for consideration in the development of new products, services and daily business conduct
- 5. A group of people discuss ideas on how to solve a problem
- 6. Abbreviated VIP
- 10. The performance of unnecessary work as a result of errors, poor organization, or communication
- 14. The practice of asking "why" five times whenever a problem is encountered; repeated questioning helps identify the root cause of a problem so that effective countermeasures can be developed and implemented