Across
- 3. Decision Making / Used when a a customer buys a good or service that he or she has purchased before but not on a regular
- 4. Quota / A dollar or unit sales goal set for the sales to achieve over time
- 7. Selling / Sales exchanges that occur between two or more companies or business groups
- 9. relationship Management / A system that involves customers and keeping them satisfied
Down
- 1. Selling / Any form of direct contact between a salesperson and a customer
- 2. / Telephone solicitation to make a sale
- 5. Decision Making / Used when the customer has no experience with the item offered for sale
- 6. Decision Making / Used when a customer is needs a little information about a product he or she is buying
- 8. Call / A sales visit without a appointment
- 9. report / A written report that documents the sales that a customer has bought