Vocabulary

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Across
  1. 5. skills – Effectively sharing and receiving information.
  2. 8. – Using imagination to generate new ideas.
  3. 11. – Providing satisfaction or benefits.
  4. 12. – Finding solutions to difficult situations.
  5. 13. – Financially profitable.
Down
  1. 1. service – Assisting customers before, during, or after a purchase.
  2. 2. – Having purpose or significance.
  3. 3. – Regular, repetitive tasks or procedures.
  4. 4. – Difficult in a way that tests abilities.
  5. 6. – Discussing to reach a mutual agreement.
  6. 7. – Requiring a lot of effort or patience.
  7. 9. – Causing mental or emotional pressure.
  8. 10. – Constructive comments to improve performance.