Across
- 4. guest arrival process
- 5. price of a room
- 6. guest who has a reservation but does not arrive at the hotel and does not cancel
- 7. guest departure process
- 9. accept more reservations than available rooms
- 10. rooms ready for booking
- 11. money paid before arrival
Down
- 1. percentage of rooms currently occupied
- 2. ending a reservation before arrival
- 3. booking made for accommodation
- 4. official acceptance of a reservation
- 8. moving a guest to a better room