Across
- 2. the business or employees who welcomes a guest
- 3. someone who receives a benefit from someone else’s service
- 7. one that flows from start to finish with no interruptions or challenges for the customer
- 9. the management of conventions, exhibitions and other large scale events
- 10. travel for purposes such as leisure, business, or other reasons
- 13. receiving guests in a way that is friendly and welcoming
- 15. responsibilities that are outsourced to another company
- 16. the inability of a business to be moved
- 17. the renting of a place to stay for a short period of time
- 18. a written document that outlines procedures that should take place in the event of an emergency
Down
- 1. businesses that are similar or dependent on one another
- 2. a business sector that includes restaurants and hotels, casinos and cruises, amusement parks, etc.
- 4. a product offered (a hotel room, a meal, etc.) that is only for the guest’s consumption (use) and not their ownership
- 5. a process of steps that are taken to address customer complaints
- 6. work done that benefits others
- 8. when a business has only so many products to sell each day, and these products cannot be warehoused for future
- 11. the act of traveling to another country for medical care
- 12. providing guests with amusement or enjoyment
- 14. four stages that hotel guests go through from the time that they book their stay until the time they leave