Voice of the Customer

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Across
  1. 2. _____and service teams submit VoC to manufacturing team members so they can
  2. 5. Voice of the Customer is the process of capturing and _____ the
  3. 6. _____ uses VoC to develop authentic messaging and promotions.
Down
  1. 1. _____ from VoC can help quality assurance teams identify opportunities for
  2. 3. Once the _____ receives the VoC feedback, it’s added to a VoC status log;
  3. 4. VoC leads to an enhanced value proposition and customer _____