Across
- 3. cloud telephony platform
- 5. session initiation protocol
- 6. disconnect the call
- 7. interactive voice response
- 8. intercom device
- 10. blocks the unwanted calls
- 11. default barging
- 12. dual-tone multi-frequency
Down
- 1. Round robin call distribution
- 2. ring inbound call to all
- 3. attends the call by the same agent
- 4. supports concurrent calls
- 9. primary rate interface