Across
- 1. basic hardware (computer) and software (operating system) on which software applications can be run.
- 6. doing business that focuses on creating a positive experience for the customer
- 9. analytics process of assessing/modeling data with the goal of discovering insights and support decision-making
- 10. the state of being protected against the criminal or unauthorized use of electronic data, or the measures taken to achieve this.
- 11. the action or process through which something is changed so much that it appears to be entirely new.
- 12. Supporting clients make decisions that are right for them
- 14. the ability for clients to perform service transactions themselves
- 15. the conversion of text, pictures, or sound into a digital form that can be processed by a computer.
- 18. make (something) simpler or easier to do or understand.
- 19. lasting or valid for more than one year.
Down
- 2. The use of many different pathways such as phone, email, and face to face to engage clients
- 3. The capability of a system or process to handle a growing amount of work, or its potential to be enlarged to accommodate that growth
- 4. taking steps to reduce adverse effects
- 5. the lifelong connection between OPB and its clients
- 7. with various parts or aspects linked or coordinated.
- 8. an act of traveling from one place to another.
- 13. the state or quality of being efficient.
- 16. a thing that makes something better or is better than something else.it was before.
- 17. creating an opportunity by causing something to happen rather than responding to it after it has happened.