Across
- 2. Type of call where the Emergency Button is pressed in the vehicle
- 3. Name of the Vendor Manager
- 4. Lead Supervisor
- 6. System used when Siebel is not working/offline to find a location
- 9. Where we document a caller's interaction
- 11. A vehicle's unique identifying number
- 12. Acronym for the database used to search for 10 digit PSAP numbers
Down
- 1. Phone system
- 2. Official Name of Mercedes Benz Telematics Services
- 3. Where to find steps and processes for call handling
- 5. Type of call where system recognizes the vehicle was in a crash
- 7. Acronym for Public Safety Answering Point
- 8. Acronym for Dual Tone Multi Frequency
- 10. Official Name of Volkswagen Telematics Services