VZC Customer Service Week

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Across
  1. 2. Name of Lead Supervisor
  2. 4. Web-based phone system
  3. 6. Official name of Mercedes Benz Telematics Services
  4. 9. Type of call where system recognizes the vehicle was in a crash
  5. 10. Where to find steps and processes for call handling
  6. 12. System used when Siebel is not working/offline to find a location
Down
  1. 1. Who we give location information to when processing an SVLA
  2. 3. Program where we document a caller's interaction
  3. 5. A vehicle's unique identifying number
  4. 6. Type of call where Emergency Button is pressed in the vehicle
  5. 7. Official name of Volkswagen Telematics Services
  6. 8. Name of Vendor Manager
  7. 11. Term used for the department in where we conference the caller to in emergency situations