Across
- 3. If you set up the Mitigation referral, Complete the "File Note – ___________" with water mitigation vendor names and phone numbers that were provided to the customer
- 5. If the claim is a weather event, you would mark it as what?
- 7. Always check the state's __________ _________ on each call
- 13. The two team members who are moving up next week to Express
- 14. You can read the Water Mitigation Word Tracks to an Interpreter with Insured _________ and if with the insured's permission
- 15. The type of Job Type you would select on the 'Select Contractor' screen
Down
- 1. A fire policy type
- 2. When setting up a Mitigation Referral, you click on the ____ ______ button on the Related Info tab
- 4. If the claim is a Catastrophe claim, the you want to read the SCP Catastrophe __________ Word Track first
- 6. Escalate to a ______ _____ _____ if there is standing water
- 8. The two Water Mitigation vendors State Farm works with is _______ and ServPro
- 9. If no deductible displays or it is $0 read the “____ _______ or $0” wordtrack as displayed in the SCPs
- 10. You can read the Water Mitigation Word Tracks to a ________ ________ of the Named Insured with permission
- 11. Don't forget to click the ____ ____ when you Read Water Mitigation word Track in LIT
- 12. When filing the claim, you should always follow the ____
