We are S.M.A.R.T.!

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Across
  1. 5. not monotone
  2. 6. opposite of negative
  3. 8. "Thank you for calling Lowe's, my name is Sue, how can I help"
Down
  1. 1. We provide S.M.A.R.T _____________ service.
  2. 2. _____________ to assist
  3. 3. to help
  4. 4. The "S" in S.M.A.R.T
  5. 7. set the _______ of the call
  6. 9. Helps link the communication chain