Across
- 2. In claim documents S stands for _____.
- 6. If you are speaking with a borrower, you must confirm the contact information under ______ ________ ________.
- 9. What service does Loss Drafts offer to borrowers to keep track of their claim from home?
- 17. The value of a property that is lost over time due to factors such as age and wear and tear.
- 22. If a borrower has Lender Placed insurance, who is typically their insurance company?
- 24. Where will Lender Placed Insurance Department send the claim check and adjuster's report?
- 25. ANYONE is able to open a _______ ______.
- 26. We send the procedure packet on the _________ tab.
- 28. We can always find the investor and the loan type on the ________ tab.
- 29. Once QC has reviewed the claim and _____the draw, the request will be sent to the client
- 30. The process where the check is deposited and funds are disbursed throughout the repairs.
- 33. State Farm is an example of ________ insurance
- 34. Document filled out by contractor only, needed before final draw
- 36. The court documentation explaining why a specific check amount was issued if no adjuster's report is available.
- 37. Repair requiring a licensed contractor
- 38. We ask that the check be __________ before it is sent to Loss Drafts, in case we need to deposit it for any reason.
- 39. In the greeting, we ask for the ______ ________ to search for the claim.
Down
- 1. The company that provides the home protection policy.
- 3. The screen you see when you first sign into the module
- 4. Document signed by borrower, needed before first draw (except for Freedom loans)
- 5. How we determine loan status for BOA & USDA loans
- 7. "Did you receive a _______ _______ check with both your name and (BANK NAME) on it?"
- 8. Stamp and go checks will always be on ____ until they are mailed out.
- 9. In step #5, what do you have to click to link the new claim to IIM?
- 10. The total issued by the insurance company after the deductible & depreciation have been removed from the Replacement Cost Value
- 11. A court document providing authorization
- 12. What is needed for Loss Drafts to be able to speak with anyone other than a named
- 13. Documents that show what has been paid for by the borrower out-of-pocket.
- 14. Court document stating a person will have authorization to represent or act on another's behalf while alive.
- 15. name on the loan?
- 16. Release of funds from banked claim funds
- 18. In claim documents U stands for _____.
- 19. Document needed for USDA claims specifically
- 20. Once you've confirmed the check amount, before you can close the Claim Detail box, you must assign an _________ _________.
- 21. We typically search for claims using the ____.
- 23. If the original adjuster's report did not include all of the damages the insurance company paid out for, it needs to be ________.
- 27. What must you provide whenever a borrower mentions the loss to their home?
- 31. A caller is not fully verified until they have provided ________ verification points.
- 32. This is a letter stating the homeowner would like to do the repairs themselves.
- 35. When mortgage payments are past due they are...