Week 1 Knowledge recall

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Across
  1. 3. WHAT CORE VALUE IS COMMITTED TO OUR CUSTOMERS, AND EMPLOYEES
  2. 4. TYPE OF NOTE CUSTOMER CARE ENTERS
  3. 6. A DEPARTMENT WITHIN THE PARENT ACCOUNT
  4. 8. ANOTHER NAME FOR SCREENS IN D365
  5. 9. STAGE OF AN ORDER WHEN IT IS SENT TO THE WAREHOUSE
  6. 10. THE NAME OF THE APPLICATION WHERE SH STORES ORDERS
  7. 11. ANOTHER TERM FOR CREDIT CARD
  8. 12. A LEGAL BINDING DOCUMENT BETWEEN SH AND THE END USER
  9. 15. THE BAR AT THE TOP OF THE INTERFACE IN D365
Down
  1. 1. NAME OF THE NAVIGATION SECTION IN D365 THAT PROVIDES QUICK ACCESS FOR THE END-USER
  2. 2. WHO IS CONFERENCE ROOM 4 NAMED AFTER
  3. 3. WHO IS THE CX OPERATIONS MANAGER
  4. 5. HOW CC COMMUNICATES WITH PRODUCT MANAGEMENT
  5. 7. WHERE WE WOULD LOCATE A CUSTOMER PHONE NUMBER ON AN ORDER IN D365
  6. 11. WHO ENSURES BUDGET REQUIREMENTS ARE MET AT THE SCHOOL LEVEL
  7. 13. STAGE OF AN ORDER WHEN A CUSTOMER RECEIVES A BILL
  8. 14. WHAT IS A CUSTOMER TYPE