Week 2

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Across
  1. 5. What day of the week is Water and Elec Ops not in office
  2. 6. Where do we send customers who we cannot verify over the phone
  3. 7. System we use inside and outside to verify customers and auth parties
  4. 8. In case of emergent needs for water/electric service on Fridays, Who you gonna call?
  5. 9. What program do we request assistance from a Bilingual Agent
  6. 10. When services are disconnected for non pay customers will pay this in addition to account balance
  7. 12. Which department do we notify with reports of down powerlines
  8. 13. Program that makes a set payment based on the average of last 12 months of service
  9. 14. Department we reach out when plumbers need to turn off services for repairs
  10. 15. Type of light that is installed and removed by B&R
Down
  1. 1. Non metered service managed by the City of Eugene
  2. 2. In what public building can you find our in-person office
  3. 3. On tickets what team do we assign Lobby Appointment requests to
  4. 4. Who is the trainer not named Jenny
  5. 6. Where do we send RCONs after 4:55 pm
  6. 10. How often should you check your tickets
  7. 11. Department that handles service turn on, turn offs and RCONs