Week 2 Crossword Puzzle

8. ,The Application/Tool do we use to reach out to Internal Departments?
10. ,If a customer contacts on live chat and is not logged in asking about a bet being settled incorrectly what besides Standard Security can be asked?
11. ,The Application/Tool do we use to bring up customers accounts to review.
15. ,The Technique that is used to handle all customers.
17. ,What is it called when you ask for Full name date of birth and email address or telephone number?
18. ,What communication method would you see a majority of Enhanced Security to resolve an customers issue?

1. ,For what category would you ALWAYS ask for Enhanced Security?
2. ,What communication method would you first ask for the username to bring up account?
3. ,What communication method would you see a majority of no security needed?
4. ,The relevant tool that we use to review all policies and procedures?
5. ,Supplying the customer with accurate and up-to-date information regarding aspects of their account that are relevant to the query or issue.
6. ,What is it called when you ask for Full name date of birth email or telephone number address and username?
7. ,The Application/Tool do we use to check what documents customer send in to complete Verification.
9. ,Means answering the customers questions or bringing their issues to a satisfactory conclusion to the best of your ability by using the resources available?
12. ,Ensuring that each and every contact is delivered in a way which demonstrates a real commitment to the customer and bet365.
13. ,What is it called where you can find what security is needed for each communication method?
14. ,What communication method can you only send if you are logged into your account?
16. ,The Application/Tool do we use to send emails throughout bet365.