Across
- 2. amount of work output
- 6. the 6 (blank) of customer service
- 7. a way of thinking or feeling about someone or something
- 8. (blank) of choice
- 9. the skill, good judgement and polite behavior that is expected from a person who is trained to do a job well
- 15. the act, state or belief of what will/would happen
- 16. being responsible for ones actions
- 18. makes sound decisions based on fact and not emotion or reaction
- 19. the quality of being reliable, trustworthy and persistent
Down
- 1. communicating nonverbally through conscious or unconscious gestures and movements is (blank) language
- 3. how you say it: words, rhythm, pace and inflection is (blank) of voice
- 4. work arrangement in which employees do not commute to a central location, instead accomplish their work from remote location
- 5. state of wanting to know or learn about something or someone
- 6. stands for Provider Relationship Management
- 10. review of the work being performed
- 11. ability to assess and start things independently
- 12. work (blank) in OMS is one of the ways to obtain work
- 13. written or spoken words are used for (blank) language
- 14. the fact or process of doing something
- 17. value of work delivered