Across
- 3. deception of agency
- 5. Proof of record ownership
- 6. to calm down
- 9. access, Access of record of known person
- 10. online service
- 11. name of a translator
- 12. Customer Incident Management System
Down
- 1. receive calls
- 2. the agency bible
- 4. Proof of Identity
- 7. to spring back from hardship
- 8. Action Doc