Across
- 2. Our hotel General Manager (last name)
- 4. Someone who pays for goods or services
- 5. A facial expression characterized by turning up the corners of the mouth
- 6. Our hotel lounge
- 9. If you're not satisfied with your stay, let us know and we'll _________
- 10. Give (someone) the authority or power to do something
- 11. Take one for the ______.
- 12. Lend a hand
- 14. Recognize with gratitude; be grateful for
- 15. Hear with intention
- 16. The standard of something as measured against other things of a similar kind; the degree of excellence of something.
Down
- 1. A strong feeling of support or allegiance.
- 3. Our hotel Revenue Manager (last name)
- 4. Transmit information
- 7. Our hotel Controller (last name)
- 8. The combined action of a group of people, especially when effective and efficient.
- 11. A polite expression used when acknowledging a gift, service, or compliment, or accepting or refusing an offer.
- 13. The ability to understand and share the feelings of another.