Across
- 3. When replacing a grill cover under warranty we need photos of the POP, the cover, and the _____.
- 5. Beginning in 2017 the SN sticker location on a Summit grill moved to the _____ hand side of the cabinet.
- 7. This is the location of the serial number sticker on Genesis models from '07 - '16 (2 words)
- 9. A Service Call cannot be tied to this type of order.
- 10. This is a contact category that should never be used by reps.
Down
- 1. If the grill doesn't light this way, then there is a gas flow issue.
- 2. When placing an order for a grill for a current model year, you will have to enter one of these notes.
- 4. This is a word that customers may use to describe an issue with a vinyl cover.
- 6. You send this right away if a customer opts in.
- 8. The contact category and topic should reflect the _______ the customer called, not the outcome.
- 11. We ask customers if they want to ____ ____ to receive periodic recipes and grilling tips (2 words)