Welfare fun crossword

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Across
  1. 7. What call script do we use for a DCI
  2. 9. Term referred to the household member of a close contact
  3. 11. Is it required to escalate the file if I can't get hold of the SU
  4. 12. Four cornerstones of Māori Health and Wellbeing
  5. 14. what is the first criteria in call safety
  6. 15. How many languages has the COVID tracer app been published in
  7. 16. What is the number 0800574243
  8. 20. where business advice can be find
  9. 22. where can I check my pay slips
  10. 23. The line you can call if you have a question about your child or Baby's health and wellbeing
  11. 24. How many times have Auckland moved to Level 3 and above
  12. 27. What is the correct outcome on dialler if we couldn't reach the SU
  13. 29. What queue do we escalate to if SU requires welfare assistance
  14. 30. where can I find supporting documents such as daily allocations in teams
  15. 31. What variant of COVID is in the community right now
  16. 32. Name of the vaccine we are using
Down
  1. 1. Where can I find the EE
  2. 2. Because the SU is in a managed isolation facility, therefore we need to move the case to?
  3. 3. What does NCTS stand for
  4. 4. What system allows NCTS inbound calls come through
  5. 5. what is an EE
  6. 6. What do you need to log on in Interaction Scripter
  7. 8. What is the title of note for a clinical escalation with a symptomatic SU
  8. 10. What needs to be changed to indicate an email follow up file has been processed
  9. 13. what do I fill in if someone was at a location of interest
  10. 17. Who do I need to call if I am sick
  11. 18. What is another way of complete the DCI other than phone call
  12. 19. The option in the drop down box in order to release SU
  13. 21. What function are we using for an interpreter call (instead of transfer)
  14. 25. What colour notification does a Casual contact receive
  15. 26. Where Can I find the closest testing centre for SU
  16. 28. 0800 854 737 is the number for _