It's CROSSWORD time !!

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Across
  1. 1. Distributed, Intermittent storage (I'm technical)
  2. 3. I'm special and there for both
  3. 9. "MOTHER" of all that you have in this crossword
  4. 10. I'm 2nd in Functional group, right after Infrastructure (If you read me bi-weekly)
  5. 14. *Worldwide release Jun 2024 (*Target)
  6. 15. Have enough stuff to attract early (hint: one of three)
  7. 16. I support customization to suit your need
  8. 17. I'm the key to Go365 program
  9. 18. I'm very costly to maintain
  10. 19. I'm the future of Humana but based out of Queensland, Australia
Down
  1. 2. Self Service (hint:formerly HVSP)
  2. 4. I bring smile. Everyone needs me.
  3. 5. Everyone likes to visit me
  4. 6. I will be built incrementally
  5. 7. Meet CSR, Meet IT Developer, Meet Business Admin...
  6. 8. I'm not standard and I might be gone next year.
  7. 11. I don't exist now for my people but will be born soon
  8. 12. It doesn't matter whether you walk or run or swim
  9. 13. I'm Sixty five
  10. 15. I'm BIG usually but shrunk to 4 characters.
  11. 20. You can add more but I'm on hold