Across
- 3. What colour line is 1.25kpa
- 4. Where do you find all the contact numbers
- 7. What is nine digits long
- 8. What card do we do not accept for direct debit
- 9. What do you need to do at the start of every call
- 12. Who is the distributor
- 13. Where do we add access details for the meter reader
- 14. What is the name of the application used to do Bill smoothing
- 16. Who do you transfer the complaints to
- 17. If the account number has 8000/8001 where do you transfer the call to
- 18. what is used to send welcome packs
- 19. How many plans do we have
Down
- 1. Where can you send out the welcome pack out by mail
- 2. what is required for the customer to change their full name
- 5. Where do you check Gas availability
- 6. Where can you check a bill online
- 10. If the account has a debt or bill issued you would set up a bill smoothing
- 11. What application do you use to locate a missing payment
- 14. What needs to be added at the end of every account that is opened
- 15. What is the term called when you are closing one account and moving