Across
- 2. Customer alleges collection of foreclosure action taken during bankruptcy stay
- 6. Customer alleges their payoff statement was inaccurate
- 7. Customer alleges we used manipulative practices which caused financial harm during the servicing on their loan
- 8. Customer alleges collection calls received multiple times per day
- 9. Customer alleges that a 1098 or 1099 was not received or contains incorrect information
Down
- 1. Customer claims an Adverse Action notice was not provided.
- 3. Customer asserts that funds were withdrawn from their WF DDA without authorization or for incorrect dat/amount, or recurring automatic payments was withdrawn without authorization to set up automatic drafting.
- 4. Customer alleges discrimination during the servicing of the loan
- 5. Customer alleges that the Homeowner protection Act requirements were not met for Private Mortgage Insurance (PMI) requirements, termination, or disclosures