Across
- 5. Best In Class
- 6. Follow to ensure specification met
- 9. No issues raised by crew or passengers
- 11. Customer requirements always met
Down
- 1. Customer Inspection
- 2. Quality Control
- 3. On Time Every Time
- 4. Measure of customer satisfaction
- 7. Not low grade
- 8. No need to re-work
- 10. Top Quality
- 11. Not deviating