Across
- 3. selling matching characteristics of a product to fit a customers needs and wants
- 7. selling providing solutions to customers' problems
- 8. features basic,physical, or extended attributes of the product or purchase
- 10. motive a feeling experienced by a customer through association with a product
Down
- 1. decision making used when there has been little or no previous experience with an item
- 2. selling customers come to the store to purchase an item
- 4. selling over the telephone
- 5. motive conscious, logical reason for a purchase
- 6. to business selling takes place in a manufacturer's or wholesalers showroom or a customer's place of business
- 7. benefits advantages or personal satisfaction a customer will get from a good or service.
- 9. decision making when a person needs information about a product
- 11. decision making used when a person buys goods and services that a person buys goods and services that he or shehas purchased before but not regularly.
