What You Learned This Year

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Across
  1. 3. This word is used to describe the "C" personality in the DISC profile.
  2. 5. a Federally protected leave for up to 12 weeks.
  3. 6. This word is used to describe the "S" personality in the DISC profile.
  4. 8. The second most important of the four customer service philosophy words.
  5. 10. This word is used to describe the "I" personality in the DISC profile.
Down
  1. 1. This word is used to describe the "D" personality in the DISC profile.
  2. 2. The computer based training system used at The Highlands.
  3. 4. This customer service philosophy word is never more important than the other.
  4. 7. Also known as the 3rd customer service philosophy word, involving the senses.
  5. 9. The most important part of the four customer service philosophy words.
  6. 11. The new health insurance administrator for our Health System.