Across
- 4. Who should we signpost the customer to if they are in the Broader Group?
- 7. What type of benefit would a customer be claiming to be eligible for the WHD?
- 10. What is the last day a WHD discount can be made?
- 11. When a home is receiving electricity, what does it show that the home is on EES?
- 15. What does an elderly customer need to be receiving to be able to get the WHD?
- 16. What percentage of the Core 2 group will receive payment automatically?
- 17. What is the deadline for making a claim?
- 18. What is the scheme we are supporting?
- 20. What is the Qualifying Day?
- 21. How is a customer informed they are eligible for the discount?
Down
- 1. What type of properties do WHD deal with?
- 2. What is the equivalent group to Core Group 2 called in Scotland?
- 3. What is the electricity meter admin number called?
- 5. Who supports our client with data matching?
- 6. Whos is our client?
- 8. How much is the WHD discount?
- 9. What does EES stand for?
- 12. How many WHD schemes are there?
- 13. What system do we use to check a customer's energy supplier?
- 14. Who is the customer calling when they call us?
- 19. If a customer is paying more than 10% of their income on fuel, what category would they fall into?