Which Guideline?

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Across
  1. 1. A combination of 17 letters & numbers are required to identify the vehicle's make, model, & year.
  2. 3. Is an electronic option for customers to sign documents online by using an Electronic Signature (eSign).
  3. 6. Is a payment that is less than the current amount due.
  4. 9. Covers a pet (dog OR cat only) that sustains an injury OR death while inside a covered auto or non-owned auto at the time of a collision or comprehensive loss.
  5. 10. A coverage that pays to repair a vehicle in the event of things such as fire, theft, wind, flood, vandalism or collision with an animal. It will also pay rental car expense and loss of use damages if insured's vehicle is stolen.
  6. 11. Policy provides liability protection to an individual who does not own an auto.
  7. 12. Situations where Progressive determines the risk is too great to write/keep.
  8. 14. Is a document that provides valid proof of liability coverage on vehicle(s), for specific dates. Lienholders may call this a binder.
  9. 15. Guidelines for transferring a call.
  10. 17. Allows customers to register for our online service site (OLS) and enroll in Paperless.
  11. 18. Customer is requesting a bill due date change.
  12. 19. Is an optional coverage (serviced by Agero) providing 24x7 roadside service and towing (in U.S. and Canada) when vehicle is disabled for reasons not related to an accident.
  13. 20. Menu of frequently accessed form requests.
  14. 24. Is a reduction in premium due to having an Automatic Payments - EFT bill plan.
  15. 27. Ask For Renewal process.
  16. 28. Period during which the state permits cancellation for any underwriting reason not prohibited by law.
  17. 29. Our company-issued notices must comply with state regulations pertaining to notice period, delivery requirements, & parties to be notified.
Down
  1. 1. Address where vehicle is principally located 50% or more of the time.
  2. 2. Is a overage that pays to repair your vehicle if it overturns or collides with another vehicle or object, other than an animal.
  3. 4. A one time payment using either a credit/debit card or a prepaid/reloadable card through the Make a Payment option.
  4. 5. The process used to determine if an individual should be listed on a policy & how to code the driver status.
  5. 7. The customer is disputing how we are charging for an accident.
  6. 8. Is used when a policy requires follow up at a later date.
  7. 10. Is the process in which identity of a caller is confirmed.
  8. 13. Covers rental charges incurred when a vehicle is rented from a rental agency or vehicle repair shop due to a covered loss.
  9. 16. Provides coverage up to vehicle actual cash value or stated amount provided by insured, whichever is less.
  10. 21. Reflect proof of insurance for vehicle(s) with liability coverage AND named operator policies
  11. 22. Provides Our online service site experience while using a mobile device.
  12. 23. Is a bill plan option that allows the insured to select a numeric date of the month that invoices will be due. This "monthly due date" is the same for all future monthly invoices.
  13. 25. Determines the financial compensation that the named insured (NI) & other household members covered under the policy may seek for injuries caused by other drivers. There are two tort levels, full & limited.
  14. 26. Customers may elect to receive notifications regarding their policy documents by email instead of delivery by the United States Postal Service (USPS).