Across
- 3. Patients should be given these instructions to help them understand their plan of care and reduce likelihood of readmission.
- 7. _____ lives, is an important component to the Marshfield Promise as we strive to deliver compassionate, safe, and expert care to everyone.
- 8. A method of empathetic listening that conveys respect and builds trust.
- 9. Something requiring effort and time to build with a patient and that will lead to their participation in own care (and better outcomes!).
- 10. "_____, don't fall." Use this slogan to encourage patients to share concerns and proactively prevent falls.
- 11. "How are you taking your medications?" is an example of a(n) _____-ended question that will yield more valuable information than "Are you still taking your medications as prescribed?"
Down
- 1. World Safety Day recognizes the value of doing this with both patients and families as a key to safe health care.
- 2. Advise patients to keep this list on their person at all times (e.g., in their wallet or phone).
- 4. Patients can share their experience and feedback on topics such as hand hygiene of MCHS staff through what tool?
- 5. Where do most falls occur?
- 6. What role should the patient have as part of their care?