Who speaks it best?

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Across
  1. 3. Receives the most phone calls
  2. 5. regions
  3. 6. Social Services Main System
  4. 8. Face of our agency
  5. 11. OAR
  6. 14. Always full
  7. 16. Method we use to communicate
  8. 17. Lookback period
  9. 19. Social Service Default Pool
Down
  1. 1. Recently moved to Italy
  2. 2. Hours to return calls
  3. 4. Office without Clerical
  4. 7. Financials Main System
  5. 9. Where Malcolm is from
  6. 10. Data SHPC
  7. 12. Where Kara started her journey
  8. 13. How many kids Abby has
  9. 15. Imaging System
  10. 16. Travel System
  11. 17. Financial Default Pool
  12. 18. Office Mates