Across
- 4. Objective Ensures all channels of communication are available and open while retaining customer confidentiality
- 6. Who is responsible for logging complaints?
- 7. Fairness Fairness does not mean always giving customers what they want
- 8. Services Board Independent institution that regulates the South African financial services industry, will be enforcing the concept of TCF in all financial services organisations.
Down
- 1. Identifying TCF
- 2. of Fairness Outcome One
- 3. Identifying TCF
- 4. Customers Fairly Financial Services Board (FSB) decided to implement a program for regulating the market conduct of financial services firms
- 5. Where do you find TCF course?