Across
- 5. The _______________ should always be checked to determine what the issue is.
- 6. If the supplier is restricted, or could not be reached when called, we must create ‘what’?
- 7. To check the status of a replacement part we should not run WIMS but create a ___________________ inquiry ticket.
- 9. If there are no updated scans this could mean that there is a ‘what’ in shipping.
- 11. For small parcels the estimated delivery date indicated with the item will arrive at the customer’s _______.
- 13. Have the customer verify what information to ensure that the item was delivered to the correct place.
- 14. ask the customer to check around their home and with their ______ before ordering a replacement.
- 17. The supplier advised that they forgot to ship the second box the issue is that the supplier already confirmed an __________ shipment.
- 20. This tracking number 772644036266 is associated with which carrier?
- 23. If the PO is marked shipped and there are no tracking details the wizard path would be?
- 24. The supplier is confident that the carrier has picked up the item and it has left the warehouse this is considered ‘what'.
Down
- 1. The status of the order was confirmed by the carrier that the item delivered and the customer has waited the asked amount of time and looked around their home all or part of the item has already been __________ lost.
- 2. POs that have multiple tracking numbers assigned may have received some of the shipment, but this may show within this My Account as_____.
- 3. There was a tracking number assigned, but the item has not left the warehouse, the error is where?
- 4. If the item has been picked up from the warehouse, but there is a delay with the scans, where in the lifecycle is the issue?
- 8. If the item was damaged in transit, and the customer never received this, there was an __________ on tracking or the item was returned to the sender.
- 10. If the customer ordered a quantity of 2 but only one was delivered the issue is the customer missing all or ______ of the item.
- 12. This tracking number 1ZV5E0620367298043 is associated with which carrier?
- 15. You should always run ________ if the customer inquires about delivery.
- 16. There was a tracking number but the item cannot be tracked. The issue can be showing no ___________ or is invalid.
- 18. If the carrier couldn’t deliver the item because there was an issue with the address or label, the item may have been ___________ to sender.
- 19. The customer can track their packages through?
- 21. Data shows that the majority of packages are recovered within ______ days, either showing movement on the tracking or for delivery to the customer.
- 22. Over half of packages come by the end of the ______day after expected delivery.