Across
- 2. how we measure customer satisfaction
- 5. a customer who is not happy with our products and services
- 6. being nimble allows us to take on our competitors and win
- 8. where many customers want to connect with us first
- 9. with this mindset, we can transform our business
Down
- 1. what we are always trying to put first, be it direct, broker, partner or internal
- 3. a customer who is very happy with our products and services
- 4. a customer who is in the middle
- 7. Win With Digital acronym