Work with Others to Maintain Customer Care and Improve Service

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Across
  1. 2. – The action taken when a problem cannot be solved at your level.
  2. 4. – Information from customers or team members used to improve service.
  3. 7. – A structured outline created by a team to enhance customer service strategies.
  4. 10. – The outcome of effectively handling a customer’s problem.
  5. 11. – Treating colleagues and customers in a considerate and professional manner.
  6. 12. – What you should do sincerely when addressing a customer complaint.
  7. 14. – What improves when customer service consistently meets expectations.
Down
  1. 1. – Working together with colleagues to meet service goals.
  2. 3. – The final step after resolving a customer issue to ensure satisfaction.
  3. 5. – The ability to understand and share the feelings of a customer.
  4. 6. – A group technique used to generate ideas for improving service.
  5. 8. – The organization’s guiding principles that influence customer care.
  6. 9. – A polite and professional way to start a customer interaction.
  7. 12. – Accepting responsibility for personal or team service performance.
  8. 13. – An active skill necessary for understanding customer needs and concerns.