Across
- 3. what allows customers to have their units repaired during the first year of ownership
- 5. what you tell the customer when setting up service in case they are responsible for the charges
- 7. increases sales and is needed to make ice
- 10. when you get to eat your food yumm
- 13. how to keep a technician from going to the home
- 15. warranty provides coverage after the first year
Down
- 1. increases your aht
- 2. what cleans your floors
- 4. an agents best lookup tool
- 6. what to do when the customer calls in with a problem appliance
- 8. most requested demand from customers
- 9. what happens at then end of each call
- 11. our favorite time off the phones
- 12. what our service technicians do
- 14. another brand we provide support for