Across
- 5. If you are speaking to customers, this is something you must always be. (6)
- 6. This is key and needs to always happen when both dealing with customers front of house and when working with colleagues. (5)(13)
- 8. It is important to always be aware of working in this manner when carrying out any task or activity. (4)
- 9. This would be both useful, essential and safer when bringing hot or cold drinks to a customer at a table. (5)(4)
- 10. As you work you must remain this at all times of what is going on around you. (5)
- 11. When carrying out hot dishes from the kitchen to a table it would be advisable and hygienic to use this.(7)(5)
- 12. Whatever you are working on it is crucial that you keep your general area this way. (9)
- 14. This is something that must be done with all glassware before it is put out on the tables in a restaurant. (7)
- 16. Any written check either for drinks or food must have this information on it, especially if there are any queries about order information. (8)
- 18. This is something you must do before you start working and on a regular basis between jobs. (4)(5)
- 20. 2) If you are clearing from a customer at a table, then this should be the side you remove any plates from. (5)
- 21. If a customer were to order a salmon or haddock dish, then this would be required to be given to them before being served dish. (4)(7)
- 22. These hot or cold items are served to the customers right side where possible at the table. (6)
- 25. No matter what happens during service, or pressure you feel under, you must always keep yourself in this frame of mind. (4)
- 26. Any additional cutlery or changes required should be taken over on this to the customer’s table. (5)(4)
- 28. When completing a food order, you must always write this on your check and be aware of this. (4)
- 29. Customers look to front of house staff to have at least a basic amount of this when working in a hospitality business.(7)(9)
Down
- 1. 5) When dealing with any customers it is important to always be this. (12)
- 2. If a customer orders a steak or lamb chop or cutlet this piece of cutlery should be given to them.(5)(5)
- 3. This is something that is essential whatever role you have, or when working on tasks or work given.
- 4. Customers may have special dietary needs or requirements relating to dishes on the menu which you must be aware of associated with these. There are 14 main types or categories of these. (9)
- 7. During all points you should always keep your customer this way, so they know what is happening. (8)
- 13. It is essential that you always do this when you are speaking to customers. (6)
- 15. 3) It is good practice to always serve this person first at a table in a restaurant or café or indeed in any customer service role. (4)
- 17. When serving at a customers table this is the side, where possible that you would serve their food to. Remember lay to the ---- (4)
- 19. Whenever customers arrive at the entrance of the restaurant this should always be done (12)
- 23. Before any cutlery is used in the restaurant or set out on tables this must be done. (8)
- 24. When a pot of traditional tea is served to a customer, this should be served or offered as an accompaniment. (5)(4)
- 27. If a customer orders a piece of cake or gateau, then this piece of cutlery should be provided to them. (4)(4)
- 28. No matter what you are doing during service or your involvement this is always important for any operation or business in order to achieve success or smooth service. (8)