Across
- 4. , system used to view your schedule and vacation
- 7. , if your line is busy the calls will forward to another number
- 8. , inside wiring maintenance
- 9. , prevents any call coming though that is blocked or private
- 10. , check the status of a technician
- 12. , trouble history
- 14. , multiple trouble reprt
- 16. , houses several links and information to assist with repairs
- 17. , if the calls automatically forward to another number
- 18. , department that can correct collect call blocks
- 19. , if customer is requesting a better commitment
- 22. , this is a call screener that screens unknown calls
- 24. , choose this category if they need a tag and locate
Down
- 1. , system used to input hours daily
- 2. , a form that you would submit if you do a FECO for the customer
- 3. , report already in the system when customer calls in
- 4. , choose this category if the customer can not be heard
- 5. , a statement that you should say on every call
- 6. , choose this category if there are short rings through the night
- 7. , AT&T will block your number for every call
- 9. , automated dialer
- 11. , choose this catergory if the ringmaster is not working
- 13. , system that allows you to input your exceptions
- 15. , choose this catergory if they can not make a 1800 call
- 20. , if you want to change the number of rings
- 21. , an order that will add, transfer, or change service
- 23. , choose this category if the phone works sometimes