Workplace Communication and Collaboration

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Across
  1. 1. A set of rules or guidelines for communication in the workplace.
  2. 6. The inclusion of different cultural, social, and personal backgrounds in a team.
  3. 7. The ability to understand and share the feelings of others.
  4. 10. Treating colleagues and customers with dignity and professionalism.
  5. 11. Listening A communication skill involving full attention and feedback to the speaker.
  6. 13. Constructive responses provided to improve performance or behavior.
  7. 14. A technique used to clarify or gather more information during conversations.
  8. 15. Awareness Recognizing and respecting the differences in people's values and practices.
Down
  1. 2. Working together effectively toward shared goals.
  2. 3. Service Providing assistance and support to internal and external customers.
  3. 4. Language Non-verbal communication cues, such as gestures or posture.
  4. 5. Goals Specific, Measurable, Achievable, Relevant, Time-bound objectives.
  5. 8. The attitude or emotion conveyed through voice during communication.
  6. 9. The combined effort of a group to achieve a common goal.
  7. 12. Resolution The process of resolving disputes and disagreements constructively.