Workplace Incivility

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Across
  1. 4. Emotional and physical exhaustion that often results from chronic stress and contributes to turnover.
  2. 5. A technology-based method (often VR) used to practice communication and conflict-resolution skills.
  3. 7. A system used in staffing to match patient needs with appropriate nursing workload.
  4. 8. Interdisciplinary teamwork essential for addressing incivility and improving patient outcomes
  5. 9. Low-intensity disruptive behaviors—such as rudeness or dismissal—that undermine communication and patient safety.
Down
  1. 1. Ethical responsibility for nurses to support safe, respectful work environments and speak up against harmful behavior.
  2. 2. A structured communication process used to reflect on events, address conflicts, and support team learning.
  3. 3. A support strategy that strengthens nurse confidence, competence, and workplace culture.
  4. 6. Organizational practice of openly addressing disruptive behaviors to support safety and accountability.
  5. 8. Essential professional behavior that promotes respect, psychological safety, and effective teamwork.