World Consumer Rights Day Crossword

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Across
  1. 1. Organization that protects consumer rights
  2. 4. The act of buying goods or services
  3. 6. A place where consumers can file complaints
  4. 9. A mark showing a product meets safety standards
  5. 12. The right to choose from a variety of goods and services
  6. 13. Government body that protects consumers
  7. 15. When a consumer gets money back for a defective product
  8. 17. A complaint made by a consumer
  9. 18. The right to be heard in consumer matters
  10. 19. The right to be protected against unsafe products
  11. 20. A product that does not work properly
Down
  1. 2. When a seller replaces a faulty product
  2. 3. Rules that protect buyers
  3. 5. A document showing proof of purchase
  4. 7. Money paid for a product
  5. 8. The day celebrated on March 15 to promote consumer rights
  6. 10. Agreement between buyer and seller
  7. 11. False or misleading promotion of products
  8. 14. The right to get correct information about a product
  9. 16. A person who buys goods or services