World Quality Day

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Across
  1. 2. Quantifies the negative outcomes due to waste, inefficiencies and defects in a process
  2. 4. Data Supporting the existence or verity of something
  3. 5. The Maritime Services Quality Improvement Programme
  4. 6. Degree to which a set of inherent characteristics fulfils requirements
  5. 12. Demonstrated ability to apply knowledge and skills
  6. 13. The quality of our products and services is determined by the ability to satisfy our customer
  7. 17. Central to our corporate behaviours
  8. 18. Responsible for Quality
  9. 19. A formal method of assurance
Down
  1. 1. The amount of ‘whys’ asked to get to a root cause
  2. 3. One strategic objective is to drive
  3. 7. Aka an ‘ishikawa’ diagram
  4. 8. Plan, Do, Check, Act are the four elements of this cycle.
  5. 9. Set of interrelated or interacting activities which transform inputs to outputs
  6. 10. IMPROVEMENT Clause 10 of ISO 9001:2015
  7. 11. Being bold is about being
  8. 14. A feeling or satisfaction derived from one's own achievements or the achievements of those with whom one is closely associated
  9. 15. Acronym for the eight types of waste
  10. 16. The combined action of a group, especially when effective and efficient