World Quality Day

3. Set of interrelated or interacting activities that use inputs to deliver an intended result
4. A rule or guideline to maintain consistency in processes and products
8. Result of a process
10. Product or process that does not meet the specified requirements
11. Intentions and direction of an organization as formally expressed by its top management
12. Result to be achieved
15. Output of an organization that can be produced without any transaction taking place between the organization and the customer
16. Involvement in, and contribution to activities to achieve shared objectives

1. Effect of uncertainty
2. Person or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives
5. Proof used to verify compliance with quality requirements.
6. Need or expectation that is stated, generally implied, or obligatory
7. Degree to which a set of inherent characteristics of an object fulfills requirements
9. Person or organization that can affect, be affected by, or perceive itself to be affected by a decision or activity
13. Step-by-step records are used to verify that tasks are done
14. Output of an organization with at least one activity necessarily performed between the organization and the customer