World Quality Day

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Across
  1. 1. International Quality Management Standard. (7)
  2. 2. Visual workplace organization system beginning with Sort and Set in Order. (2)
  3. 4. Japanese philosophy focused on continuous improvement. (6)
  4. 6. Action taken to eliminate a problem's root cause. (10)
  5. 7. Scheduled activity to verify compliance. (5)
  6. 9. Plan-Do-Check-Act improvement cycle. (4)
  7. 10. Customer perception of product excellence. (7)
  8. 16. Excess stock is a form of this Lean waste. (9)
  9. 17. A condition where requirements are not met. (14)
  10. 19. Comparison against industry best practice. (11)
Down
  1. 1. Fishbone diagram creator's name. (8)
  2. 3. Evidence of completed work. (6)
  3. 5. Measurement of consistency and repeatability. (9)
  4. 8. Unexpected event that may lead to loss or injury. (8)
  5. 11. Root cause analysis technique asking "Why?" repeatedly. (7)
  6. 12. The percentage of products meeting specifications. (5)
  7. 13. Degree to which a measurement is correct.
  8. 14. A documented procedure or method to perform a task. (3)
  9. 15. Analysis technique used to identify potential failures before they occur. (4)
  10. 18. Statistical method used to monitor and control process performance. (3)