Across
- 2. A set of agreed-upon requirements or expectations
- 3. Action taken to prevent a problem from happening
- 6. Examining work to verify conformity
- 8. Working together toward a common goal
- 9. A formal review of processes and records
- 11. A documented way of completing a task
- 12. Identifying and controlling potential issues before they occur
- 13. Ensuring tasks are completed right
Down
- 1. The ongoing effect to enhance performance and outcomes
- 4. The person who receives a product or service
- 5. Information recorded to provide evidence of activities
- 7. Ensuring activities meet regulations and requirements
- 10. Meeting customer expectations consistently