Across
- 2. A person or organization that buys goods or services.
- 5. The standard of something as measured against other things of a similar kind.
- 6. The act of introducing something new or different.
- 7. Information about reactions to a product or service used as a basis for improvement.
- 8. A series of actions or steps taken to achieve a particular end.
Down
- 1. The ability to accomplish something with the least waste of time and effort.
- 3. The state of being outstanding or extremely good.
- 4. The quality of always behaving or performing in a similar way.
- 6. To make or become better.
- 9. Criteria established for measuring quality or performance.