Across
- 2. Polite treatment of subscribers
- 7. Geographic area with network signal
- 8. Consistency of service performance
- 11. Call Setup Success Rate metric
- 14. Capital expenditures for infrastructure
- 16. Ability to link devices to the network
- 17. Percentage of time service is usable
- 20. Backup systems to prevent single failures
- 23. Service Level Agreement with customers
- 26. Continuous observation of network health
- 28. Team that handles enquiries and complaints
- 30. What the network provides to customers
- 35. Protection against attacks and breaches
- 37. Mast that hosts antennas
- 38. Customer service showing understanding
- 39. The entire telecom system
- 40. Time when service is unavailable
- 42. Traffic Channel Congestion indicator
- 44. Improving network hardware or software
- 45. Amount of data transmitted per second
- 46. Systems working together seamlessly
- 48. Physical network assets and facilities
- 50. Following laws and regulations
Down
- 1. Rules set by telecom authorities
- 3. Keeping customer info secure
- 4. Internet and packet services
- 5. Key Performance Indicators for quality
- 6. How well the network operates
- 9. Routine work to keep systems running
- 10. Protection of customer personal data
- 12. Fixing a reported issue
- 13. Time a network component remains operational
- 15. Capacity of a communication channel
- 18. Time taken to react to a complaint
- 19. Customer input used to improve service
- 21. Telephony service over the network
- 22. Text messaging service
- 24. Delay in data transmission
- 25. Equipment serving a cell area
- 27. Standard of service delivery
- 29. Using the network abroad or on partners
- 31. Publishing performance and incident data
- 32. The subscriber MTN promises to serve
- 33. Capital put into network growth
- 34. Technical help given to customers
- 36. High-speed optical cable backbone
- 41. Tuning network for better efficiency
- 43. Customer reports of problems
- 47. Drop Call Rate measure
- 49. Data transfer rate experienced by users